<font color="#000000" face="Times New Roman" size="3">

</font><p style="margin: 0in 0in 6pt 0.25in; text-align: justify; text-indent: 0.25in;"><span lang="EN-GB" style="mso-ansi-language: EN-GB;"><font color="#0000ff" face="Times New Roman" size="2">&nbsp;</font></span></p><font color="#000000" face="Times New Roman" size="3">

</font><p style="margin: 0in 0in 0pt; text-indent: 0.2in;"><font size="3"><span lang="EN-GB" style='color: red; font-family: Wingdings; mso-ansi-language: EN-GB; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman"; mso-char-type: symbol; mso-symbol-font-family: Wingdings;'><span style="mso-char-type: symbol; mso-symbol-font-family: Wingdings;">ß</span></span><span lang="EN-GB" style="color: red; mso-ansi-language: EN-GB;"><font face="Times New Roman">----------------------------------------------------------</font></span></font></p><font color="#000000" face="Times New Roman" size="3">

</font><p style="margin: 0in 0in 0pt 0.5in;"><span lang="EN-GB" style="color: red; mso-ansi-language: EN-GB;"><font face="Times New Roman" size="3">*This text should remain in the run book even after
completion*</font></span></p><font color="#000000" face="Times New Roman" size="3">

</font><p style="margin: 0in 0in 0pt 0.5in;"><span lang="EN-GB" style="color: red; mso-ansi-language: EN-GB;"><font face="Times New Roman" size="3">Define which roles from supplier and/ or Zurich will
be the recipients of the runbook </font></span></p><font color="#000000" face="Times New Roman" size="3">

</font><p style="margin: 0in 0in 0pt 0.5in;"><span lang="EN-GB" style="color: red; mso-ansi-language: EN-GB;"><font face="Times New Roman" size="3">e.g.:</font></span></p><font color="#000000" face="Times New Roman" size="3">

</font><ul style="list-style-type: disc; direction: ltr;"><li style="font-weight: normal;"><p style="font-weight: normal; margin-top: 0in; margin-bottom: 0pt; mso-list: l0 level1 lfo1; tab-stops: list 1.0in;"><span lang="EN-GB" style="color: red; mso-ansi-language: EN-GB;">1<sup>st</sup> / 2<sup>nd</sup>/ 3<sup>rd</sup> level IT support</span></p></li><li style='color: red; font-family: "Times New Roman",serif; font-size: 12pt; font-weight: normal;'><p style='color: rgb(0, 0, 0); font-family: "Times New Roman",serif; font-size: 12pt; font-weight: normal; margin-top: 0in; margin-bottom: 0pt; mso-list: l0 level1 lfo1; tab-stops: list 1.0in;'><span lang="EN-GB" style="color: red; mso-ansi-language: EN-GB;">Developers /DBA/ Middleware </span></p></li><li style='color: red; font-family: "Times New Roman",serif; font-size: 12pt; font-weight: normal;'><p style='color: rgb(0, 0, 0); font-family: "Times New Roman",serif; font-size: 12pt; font-weight: normal; margin-top: 0in; margin-bottom: 0pt; mso-list: l0 level1 lfo1; tab-stops: list 1.0in;'><span lang="EN-GB" style="color: red; mso-ansi-language: EN-GB;">Change Manager, Release Manager, Incident Manager</span></p></li><li style='color: red; font-family: "Times New Roman",serif; font-size: 12pt; font-weight: normal;'><p style='color: rgb(0, 0, 0); font-family: "Times New Roman",serif; font-size: 12pt; font-weight: normal; margin-top: 0in; margin-bottom: 0pt; mso-list: l0 level1 lfo1; tab-stops: list 1.0in;'><span lang="EN-GB" style="color: red; mso-ansi-language: EN-GB;">Zurich Application owners both IT and Business</span></p><p style='color: rgb(0, 0, 0); font-family: "Times New Roman",serif; font-size: 12pt; font-weight: normal; margin-top: 0in; margin-bottom: 0pt;'><span lang="EN-GB" style="color: red; mso-ansi-language: EN-GB;"><span style="mso-spacerun: yes;">&nbsp;&nbsp;&nbsp;&nbsp;
</span>----------------------------------------------------------</span><span lang="EN-GB" style='color: red; font-family: Wingdings; mso-ansi-language: EN-GB; mso-ascii-font-family: "Times New Roman"; mso-hansi-font-family: "Times New Roman"; mso-char-type: symbol; mso-symbol-font-family: Wingdings;'><span style="mso-char-type: symbol; mso-symbol-font-family: Wingdings;">à</span></span></p></li></ul><font color="#000000" face="Times New Roman" size="3">









</font><p style="margin: 0in 0in 6pt 0.25in; text-align: justify; text-indent: 0.25in;"><span lang="EN-GB" style="mso-ansi-language: EN-GB; mso-bidi-font-size: 12.0pt;"><font color="#000000" face="Times New Roman" size="3">&nbsp;</font></span></p><font color="#000000" face="Times New Roman" size="3">

</font><p style="margin: 0in 0in 0pt;"><span lang="EN-AU"><font color="#000000" face="Times New Roman" size="3">&nbsp;</font></span></p><font color="#000000" face="Times New Roman" size="3">

</font>